anyExcuse, an online platform that connects the hospitality trade and brands with consumers has announced the launch of new online tools that will help the industry welcome customers into their outlets in a safe and efficient way when they reopen.
Guinness has partnered with anyExcuse to provide these user-friendly tools to the wider hospitality industry across the island of Ireland free of charge for a six-month period.
The Covid-19 crisis has affected many aspects of society and the hospitality industry is just one community that has been severely impacted. When businesses reopen, operational supports need to be in place to enable new ways of socialising, including frictionless transactions. Online table bookings and contactless table service will be prominent features of this new experience.
The new tools enable online Table Bookings, customers can book and check availability in licenced venues; Contactless Table Service, customers can order and pay for food and drinks from their device while seated at their table; and to follow a Click and Collect Service, customers can order online and collect from the outlet. The platform will provide many benefits for the hospitality industry including a faster and safer service for customers and employees.
Padraig Shanley CEO commented: “As an Irish tech company in the hospitality industry, anyExcuse has been working hard to develop a solution for trade partners who must reconsider operations and logistics in their outlets.”
He continued; “We see the future as a cashless one, with mobile table service being an integral part of the socialising experience. Bars and restaurants that introduce mobile table service will provide consumers with the ability to order from their table and will also limit interaction for both them and staff. Venues will also be able to facilitate social distancing and provide a safer workplace for staff.”
Oliver Loomes, Managing Director of Diageo Ireland, said: “Guinness is preparing for, and dedicated to developing, new ways in which we will be socialising and reconnecting with family and friends when government restrictions are eased. We have been working closely with our partners in the trade and with The Licensed Vintners Association and Vintners’ Federation of Ireland, to support the industry during this unprecedented period, including the establishment of a €1.5million Guinness Fund to support communities affected by COVID 19.
“We have partnered with anyExcuse to provide these tools to the trade free of charge for six months, which will help support them to reopen their doors, through the implementation of systems that ensure safe socialising and working environments. Consumers can be reassured that the hospitality sector is taking the appropriate measures to ensure their businesses can open safely under government guidelines.”
Licensed trade can register their interest with anyExcuse from Friday, 5th June 2020 here.
Founded in 2017, anyExcuse has an online consumer marketplace, with mobile gift cards, offers and rewards for venues across Ireland and the USA. anyExcuse also works with major drink brands in Ireland to offer insights for data-driven sampling, loyalty promotions and activations.