Contactless hotel services platform breaks one million barrier

Contactless hotel services platform breaks one million barrier

Ireland’s first fully contactless hotel guest services platform has reached the one million mark for guest interactions with the country’s largest hotel operator Dalata.

Developed by Granite Digital, Ireland’s leading full-service digital agency, in collaboration with Dublin-based hotel booking software provider P3 Hotels, the innovative web portal is transforming the guest experience, as premises continue to adapt to operating under Covid-19 restrictions.

Dalata’s leading brands are Maldron Hotels and Clayton Hotels and it also manages a portfolio of further partner hotels.

It total, the group has implemented the contactless solution across its 44 owned, leased and operated locations in Ireland and the UK and many guests will utilise the platform within its first 12 months.

The digital technology is designed to aid social distancing and Covid-19 safety protocols in hotels by enabling contactless check-in, check-out and hotel services, as well as securely and seamlessly facilitating the track and trace process for all visitors.

Physical interaction is minimised, with patrons accessing the platform through a link in their check-in email and using pick-up and drop-off boxes for room keys on arrival and departure.

‘Landmark development’

Stephen McNally, Deputy CEO, Dalata Hotel Group, said: “This new platform is now operating really well across the Dalata Hotel Group, and guest reaction has been excellent. The software is a landmark development for the hospitality sector in Ireland.

“It is the result of deep consultation with our innovative technology partners Granite Digital & P3 to develop a platform that can not only help achieve compliance with COVID-19 measures, but also revolutionise guest interactions for a more connected world.

“The health and safety of our valued guests is paramount and the online platform is a cornerstone of our thorough approach to creating a clean and safe environment in each of our hotels. Looking to the future, we wanted to put digital at the heart of the guest experience so visitors can enjoy the same level of information, interactivity and responsiveness that they are accustomed to in other sectors. This platform helps us to do exactly that.”

Robert Carpenter, co-founder of Granite Digital, said: “Both the Maldron and Clayton Hotel brands are highly regarded and well-known in Ireland and increasingly growing in strength in the UK. It was fantastic to work with a true leader in hospitality who was so open to applying innovative ideas to address the significant challenges posed by COVID-19.”

From the web-based portal, guests can browse hotel information and services, order in-room click-and-collect dining, reserve breakfast and dinner slots and book swimming and gym sessions. The portal also facilitates instant messaging so guests can order additional towels, toiletries, all linen supplies and cleaning services.