NITB share vision for visitor servicing
Pictured at the visitor servicing seminar at the Glenavon Hotel in Cookstown are Brenda Murphy, NITB visitor servicing manager with guest speaker Nick Bodger, head of cultural and visitor development at the City of London and Mary McKeown, tourism development officer, Cookstown District Council.
The Northern Ireland Tourist Board (NITB) has held a visitor servicing seminar in the Glenavon Hotel, Cookstown, to discuss best practice and review the current visitor information plan.
More than 40 network visitor information centre supervisors and tourism development officers from local authorities across Northern Ireland joined NITB visitor information staff to consider the requirements of visitor information over the next five years.
Brenda Murphy, NITB visitor information manager said she was very happy with the turnout in Cookstown and the enthusiasm shown by participants:
“NITB is looking to the future and actively pursuing the targets set for tourism for 2020,” she added. “We have our eyes on a bigger vision that will help position tourism as a significant contributor to the local economy and which will bring economic prosperity, jobs and investment. The quality of the visitor experience and the visitor service we provide is key to our tourism growth.”
Guest speakers shared their experiences and best practice models with the delegates on the themes of partnership and real time information provision using social media. They included Nick Bodger, head of cultural and visitor development at the City of London Corporation as well as tourism consultants in the field of social media and visitor information, Jackie Ellis and Carmel Dennis. Local representatives from visitor information centres in Belfast, Londonderry, Ballycastle, Kilkeel and Larne also contributed to the event.
